Terms & Conditions

Our Cleaning Services

Diligent Pro Cleaning provides professional cleaning services for residential and commercial properties. Our primary services include:

• Residential Cleaning
• Commercial Cleaning
• Deep Cleaning
• Move-In / Move-Out Cleaning

Service availability, scope, timing, and pricing may vary depending on property size, property condition, location, requested services, and other relevant circumstances.

Estimates and Pricing

Estimates are generally based on the information provided by the customer before the appointment, including property size, number of rooms, requested cleaning service, condition of the property, and selected add-ons.

Customers are responsible for providing accurate and complete information when requesting an estimate.

If the actual property condition, size, requested work, or level of cleaning differs materially from the information originally provided, additional time or charges may be necessary.

Booking and Scheduling

Appointments are subject to availability. A requested date or time is not guaranteed until the booking has been accepted or otherwise confirmed.

Customers should provide accurate contact information so that we can communicate confirmations, reminders, scheduling updates, access questions, or other information related to the appointment.

We may occasionally need to adjust an arrival window, appointment time, or cleaner assignment due to traffic, weather, emergencies, previous appointments, staffing considerations, or circumstances outside our reasonable control.

Property Access

The customer is responsible for ensuring that our cleaning professionals can safely access the property at the scheduled appointment time.

Access arrangements may include:

• Being present to provide entry
• Providing an approved door or lockbox code
• Leaving an authorized key
• Coordinating access with building management, front desk personnel, or another authorized person

Customers should notify us in advance of special building procedures, parking restrictions, gate codes, security requirements, or other access instructions.

Preparing for Your Cleaning

Customers should provide a reasonably accessible environment so that our cleaners can focus their scheduled time on cleaning.

Before your appointment, please consider:

• Removing excessive clutter from surfaces that need to be cleaned
• Securing important documents, cash, jewelry, and valuables
• Identifying fragile or sentimental items
• Providing requested access instructions
• Securing pets when appropriate
• Informing us about unusual conditions, hazards, or areas requiring special attention

Residential Cleaning

Residential Cleaning is intended primarily for occupied and reasonably maintained homes that require routine cleaning of kitchens, bathrooms, bedrooms, and common living areas.

The exact tasks performed depend on the service selected and the applicable cleaning checklist. Certain tasks may require an additional service or add-on.

Deep Cleaning

Deep Cleaning is designed for properties requiring additional time and attention beyond regular maintenance cleaning.

A Deep Cleaning may be recommended when:

• The property has not been professionally cleaned recently
• Heavy buildup is present in high-use areas
• Kitchens or bathrooms require significantly more detailed cleaning
• Baseboards, fixtures, or commonly overlooked areas require additional attention
• Additional time is needed to meet our normal cleaning standards

Move-In / Move-Out Cleaning

Move-In / Move-Out Cleaning is intended for empty properties being prepared for a move, new occupants, final walkthrough, or similar transition.

Before the scheduled appointment:

• The property should be completely empty of furniture and large belongings
• Clothing and personal possessions should be removed
• Dishes should be removed
• Trash should be removed
• Accessible areas should be ready for cleaning

Our cleaning professionals do not move furniture or other large items in order to complete a Move-In / Move-Out Cleaning.

Add-On Services

Certain cleaning tasks may not be included in the base service and may be available as optional add-ons for an additional charge.

Depending on the selected service, add-ons may include:

• Inside refrigerator cleaning
• Inside oven cleaning
• Inside cabinet cleaning
• Interior window cleaning
• Inside closet cleaning
• Garage sweeping
• Basement cleaning
• Shed or pool house cleaning

Availability may depend on the property, selected cleaning service, available appointment time, and other conditions.

Conditions That May Limit Results

Cleaning can significantly improve the appearance and condition of many surfaces, but certain staining, wear, damage, or buildup may not be completely removable.

Examples may include:

• Permanent staining
• Hard water deposits
• Heavy soap scum
• Mildew or mold-related staining
• Discoloration
• Worn or deteriorated surfaces
• Damaged grout or caulking
• Rust, corrosion, or permanent marks

Some of these conditions may require specialized restoration, repair, remediation, or other services outside the scope of ordinary cleaning.

Safety and Hazardous Conditions

The safety of our customers and cleaning professionals is important to us. We may decline, discontinue, or modify service when we reasonably believe that conditions are unsafe or outside the scope of normal cleaning services.

This may include conditions involving:

• Biohazards or bodily fluids
• Hazardous chemicals
• Unsafe electrical conditions
• Structural hazards
• Active pest infestations
• Excessive mold requiring professional remediation
• Unsafe animal behavior
• Weapons that are not safely secured
• Other conditions presenting unreasonable risk

Pets

We understand that pets are part of the family. Customers should notify us about pets that may be present during the cleaning appointment.

Pets should be secured or otherwise managed when necessary to prevent escape, injury, interference with cleaning, or unsafe interactions.

Diligent Pro Cleaning may request that an animal be secured if its behavior prevents our cleaners from safely completing the service.

Fragile Items and Valuables

Customers should secure valuables and notify our team before cleaning begins about fragile, sentimental, unstable, damaged, or unusually valuable items.

This may include:

• Jewelry and cash
• Important documents
• Artwork
• Antiques
• Collectibles
• Fragile decorations
• Items with existing damage

We may choose not to handle an item when doing so could reasonably create a risk of damage.

Damage or Breakage

Our team aims to treat every property with care and respect. If accidental damage or breakage occurs during a cleaning appointment, customers should notify Diligent Pro Cleaning promptly so the matter can be reviewed.

Customers should also disclose items or surfaces that are already damaged, unstable, improperly installed, deteriorated, or otherwise unusually susceptible to damage.

Resolution of any claim will depend on the specific circumstances, available information, and applicable law.

Payments

Payment terms and the amount due will be presented during the booking, estimate, invoice, or checkout process, as applicable.

Customers authorize applicable charges for services they approve, including agreed add-ons or service adjustments.

Payments may be processed through a third-party payment provider. Customers are responsible for providing valid and authorized payment information.

Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact Diligent Pro Cleaning as soon as possible.

Any cancellation, rescheduling, late cancellation, lockout, or missed appointment terms presented during the booking process or included in your confirmation will also apply to the appointment.

Appointment availability cannot be guaranteed when rescheduling.

Service Concerns

Your satisfaction matters to us. If you have a concern regarding a completed cleaning, please contact Diligent Pro Cleaning as soon as reasonably possible and provide enough information for us to review the issue.

Depending on the circumstances, we may request photographs, additional details, or access to inspect the affected area.

We will review service concerns in good faith and determine an appropriate response based on the circumstances and applicable policies.

Commercial Cleaning

Commercial Cleaning may be customized according to the property, business type, facility size, frequency, requested cleaning scope, and agreed service specifications.

Where a separate written estimate, recurring service agreement, proposal, or contract is provided, that document may contain additional terms that apply specifically to the commercial services.

Website Use

The Diligent Pro Cleaning website is provided for general information about our company and services.

You agree not to misuse the website, attempt unauthorized access, interfere with its operation, introduce harmful code, or use the website for unlawful or fraudulent purposes.

Intellectual Property

Unless otherwise indicated, website content including text, branding, graphics, design elements, logos, and original materials may be owned by or licensed to Diligent Pro Cleaning.

Website materials may not be copied, reproduced, republished, distributed, or commercially exploited without authorization except where permitted by law.

Third-Party Services and Links

Our website or business systems may use or link to third-party services including payment processors, scheduling platforms, communication systems, mapping services, or other external providers.

Third-party services operate under their own terms, policies, and practices. Diligent Pro Cleaning does not control the operation or availability of independently operated third-party platforms.

Limitation of Liability

To the extent permitted by applicable law, Diligent Pro Cleaning will not be responsible for indirect, incidental, consequential, special, or similar damages arising from use of the website or services where such limitations are legally valid.

Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot lawfully be excluded or limited.

Events Outside Our Control

Diligent Pro Cleaning will not be responsible for delays or inability to perform services caused by circumstances reasonably outside our control, including severe weather, natural disasters, road closures, utility outages, emergencies, governmental restrictions, or other unforeseen events.

When practical, we will communicate affected scheduling changes and work with customers to arrange an alternative.

Privacy

Information collected through our website, booking process, communications, and services is handled according to our Privacy Policy and applicable privacy requirements.

Customers are encouraged to review the Diligent Pro Cleaning Privacy Policy for more information regarding personal information, cookies, communications, payments, and third-party providers.

Changes to These Terms

Diligent Pro Cleaning may update these Terms and Conditions from time to time to reflect changes in our services, business practices, website, or legal requirements.

The updated Terms may be posted on this page with a revised effective date. Continued use of the website or future bookings after an update may be subject to the revised Terms.

Severability

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted by law.

Entire Agreement

These Terms, together with any applicable estimate, service confirmation, booking terms, commercial agreement, Privacy Policy, and other policies expressly incorporated into a transaction, represent the terms applicable to the services covered by those documents.

If a separately signed written agreement contains terms that conflict with these general website Terms, the signed agreement may control with respect to the services covered by that agreement.