Privacy Policy

Information We Collect

We may collect information that you voluntarily provide when you contact us, request an estimate, schedule a cleaning, make a payment, or otherwise communicate with Diligent Pro Cleaning.

The information we collect may include:

• Your name
• Email address
• Telephone number
• Service address or property location
• Cleaning service preferences
• Property details such as home size, number of rooms, or cleaning needs
• Appointment and scheduling information
• Communications you send to our team
• Payment and transaction-related information

Certain technical information may also be collected automatically when you visit our website, such as your browser type, device information, IP address, referral source, and website activity.

How We Use Your Information

Information collected by Diligent Pro Cleaning may be used to operate our business and provide our cleaning services.

• Respond to questions and service inquiries
• Prepare estimates or service recommendations
• Schedule and manage cleaning appointments
• Communicate appointment confirmations, reminders, and service updates
• Process payments and maintain transaction records
• Provide customer support
• Improve our website and customer experience
• Maintain business and accounting records
• Protect against fraud, misuse, or security threats
• Comply with applicable legal obligations

Email and Text Communications

If you provide your email address or telephone number, we may use that information to communicate with you regarding estimates, appointments, service updates, reminders, payment information, customer support, and other communications related to your relationship with Diligent Pro Cleaning.

Where required, promotional messages will only be sent in accordance with applicable consent requirements. You may request to stop receiving promotional communications at any time.

Payment Information

When you make a payment for cleaning services, payment information may be processed through a secure third-party payment processor.

Diligent Pro Cleaning may receive limited information about the transaction, such as payment status, transaction amount, payment date, and certain billing details. Complete payment card information may be handled directly by the payment provider rather than stored by Diligent Pro Cleaning.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website traffic, and improve the online experience.

Cookies are small data files stored on your device. Depending on your browser settings, you may be able to block or delete cookies. Disabling certain cookies may affect how some website features function.

Website Analytics

We may use analytics services to better understand how visitors interact with our website. These technologies may collect information such as pages visited, time spent on the website, browser type, device information, approximate location, and referral source.

This information helps us understand website performance and improve our services and digital experience.

Third-Party Service Providers

We may use trusted third-party providers to support business functions such as:

• Website hosting
• Online scheduling
• Payment processing
• Email and text communications
• Customer management systems
• Website analytics
• Business administration

These providers may receive information when necessary to perform services on our behalf and are subject to their own privacy and security practices.

How Information May Be Shared

Diligent Pro Cleaning does not sell personal information for monetary consideration.

Information may be shared when reasonably necessary:

• With service providers helping us operate the business
• With cleaning professionals when needed to complete your scheduled service
• To process payments
• To comply with legal or regulatory requirements
• To protect our rights, customers, business, or property
• In connection with a business transfer, merger, sale, or restructuring

Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no internet transmission, electronic communication, or data storage method can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through our website or electronic systems.

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain customer and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate business needs.

Information that is no longer reasonably necessary may be deleted, anonymized, or securely archived where appropriate.

Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the ability to request:

• Access to certain personal information we maintain
• Correction of inaccurate information
• Deletion of certain personal information
• Information about how your information is used
• Withdrawal from certain promotional communications

To submit a privacy-related request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and cleaning services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13. If we become aware that such information has been provided without appropriate authorization, we may take reasonable steps to remove it.

Third-Party Links

Our website may contain links to websites or services operated by third parties. Diligent Pro Cleaning is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party website you choose to visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or legal requirements.

When changes are made, the updated version may be posted on this page with a revised effective date. We encourage visitors to review this page periodically.